This is the most convoluted online support system. I have had to cancel my card and reissue becuase of inability to get through to anyone at shopify to assist. Emails are not answered. Chatbot keeps ignoring request to speak to a human. It keeps asking me to log into my shopify account which is closed and yet there are still emails coming through saying that have not been able to draw on my account. The melbourne phone number now has an automated recording directing to customer support this is just going in circles. Has anyone actually had any success with this company in relation to responding to a complaint
Topic summary
A user is experiencing persistent billing issues after closing their Shopify account, with charges still being attempted despite account closure.
Problem Details:
- Continued billing emails despite closed account
- Unable to access account to resolve issue (account is closed)
- Forced to cancel and reissue credit card to stop charges
Failed Contact Attempts:
- Emails go unanswered
- Chatbot refuses to escalate to human support
- Melbourne phone number redirects to automated system
- All support channels create circular loops with no resolution
Current Status:
After 24 unsuccessful attempts to reach Shopify support, the user is considering escalating the matter to the ACCC (Australian Competition and Consumer Commission). They are seeking advice from others who may have successfully resolved similar complaints with Shopify.