Ongoing Issue with App Promotion on Old Threads

Shopify Discussion
1

There’s been a noticeable uptick in developers commenting on years-old threads just to promote their apps—often using the same message across multiple posts. This seems clearly against the rules, but it’s happening more and more.

  • Most email notifications I get now are just thinly veiled ads.

  • These threads haven’t been active in years—there’s no intent to actually help.

  • I’ve personally reported several of these comments, but they weren’t removed.

Here’s what the Community Guidelines say:

Avoid posting in older topics:

  • Consider making a new topic and referencing the older topic within.
  • If you are providing a possible solution, you must tailor your reply to explain why the suggestion is a solution to the question asked. Posts that reactivate older topics in order to provide a solution are subject to removal.

I do promote my app here, but I work hard to contribute in other areas too—over 500 comments, 41 accepted solutions, and 150 likes—because I believe this should be a real community, not just an ad board. But it’s discouraging to see rule-breaking behavior get rewarded with free exposure, while people trying to participate in good faith are left at a disadvantage.

Can we please get some clarification or enforcement around this?

Thanks,
Tobe

2

Hey @tobebuilds ,

Thanks for reaching out about this!

We do our best to handle the spam that comes through the community, but it is a large community. As such we definitely miss spam like this as it isn’t as obvious, such as your example. If you see anything like this, please click the Report button under any posts you see that violate our Community Guidelines or Code of Conduct.

Thank you!

3

Thank you for your response. I will do so going forward.