Online Store and Theme Tab not loading

Shopify Discussion

Topic summary

Issue: In Shopify Admin, the Online Store and Themes sections fail to load; the Payments settings page returns a 500 error (server-side error).

What’s been tried:

  • Cleared browser cache and switched browsers. Mixed results; one report says a different browser temporarily worked.

Latest update/status:

  • Shopify support confirmed developers are aware of an Admin-side issue and are working on a fix.
  • A support ticket will be held open with an email follow-up once resolved.
  • A status page was shared for monitoring: https://www.shopifystatus.com/

Scope/impact:

  • Multiple merchants report experiencing the same problem.

Technical note:

  • “500 error” indicates an internal server error on Shopify’s side, not a client/browser configuration issue.

Next steps/Actions:

  • Monitor the Shopify Status page for incident updates and resolution.
  • Optionally try a different browser as a temporary workaround.
  • Await confirmation from Shopify support; no confirmed permanent fix yet.

Resolution: Ongoing; no final resolution reported at this time.

Summarized with AI on January 20. AI used: gpt-5.
1

Hello All,

I was working within my Shopify Admin Console. I noticed the tab for the Online Store and Themes are not loading for some reason. I cleared my cache on my browser and tried a different browser. Are there any other steps I might be able to do to resolve this? Thanks for the help.

1 Like
2

As I checked other tabs within settings, I also noticed the Payments tab is giving me a 500 error. Thank you again for the help.

3

There is reply from support contact shopify plus: Thanks for waiting, It looks like our developers are aware of this issue within the Admin and are currently working on a fix. What I can do is hold on to this ticket and reach back out to you via email once this has been resolved.

2 Likes
4

I’m having the same issue.

5

Hi @ARSPECIALTIES

This is Shopify issue and they are fixing it. You can check status from here

https://www.shopifystatus.com/

6

Try different browser it works for me.

1 Like