Online Store Features showing blank screen only and no information

Technical Q&A
1

When I clicked the Online Store…the other features (Themes, Blog Posts, Pages, Navigation, and Preferences) are just blank and not showing any information…What is the problem? Is t

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2

Hi, @stevegray .

Thanks for providing that screenshot, it’s really helpful for us to see exactly what you’re experiencing on your end.

Can I get you to follow the instructions below, to initially troubleshoot this? I’ve just navigated to my test store and am able to load the Online store section of my admin just fine, so I’d like to make sure that we rule out any potential local browser or device caching issues on your end here.

  1. Try to access the Online store section of your Shopify admin via an incognito window
  2. Or, you can use your usual browser but to clear the browser’s cookies and cache prior to logging in to your account again
  3. You can also try another browser. For example, if you’re using Safari, you can try accessing your Shopify admin on Chrome or Firefox
  4. You can try to use another device, such as your mobile, tablet, or a different laptop, to see if that makes any difference

Let me know how you get on with this.

3

This doesn’t work. Our store has been dead for three days now staring at blank page when trying to access store from online store section across multiple laptops. Only works on phone which is connected to wifi w/ active vpn. We’ve contacted your support and no positive results either. Tried multiple browsers, LAN, incognito, multiple resets, chrome is up to date, this is a brand new lapper (less than 3 wks old). We can’t access our stores to do any work. Why isn’t there a known, reliable fix for this and why do we have to wait so long for a resolution?