Online Store Issues with Responsive Theme 7.3.2

Shopify Discussion
1

Hello! We are having issues with our online store and wondering if there is anyone out there who can help us!

Specifically the problems are:

  • Items showing up as sold out, when they are not

  • Items not having the “add to cart” button present on the page

  • Not being able to add items to your cart even when the button is present. You click the button and nothing happens.

This happened suddenly and we have not been able to make a sale since.

We are using Responsive Theme 7.3.2. We’ve been in touch with Shopify support, support for all of our apps, as well as contacted the theme creator. Everyone seems to be pointing the finger at someone else and we are stuck with this problem. Thanks so much for any help or advice you may have!

2

Hello @Elmendorf , welcome to Shopify community.

Can you please share your store URL. So, I can check further about your requests.

Regards,

Osama Farooqi

3

Yes! It’s https://www.elmendorfbaking.com/

Thanks for your help!

4

@osamafarooqi71 just checking in on this? Were you able to find anything? Thanks!

5

Hello @Elmendorf , I have checked your store, and it seems like an app is preventing the checkout button, or you may have a script that overrides the add to cart function.

Can you please confirm it you added some code into your theme or which app you lastly added.

I highly recommend to switch to any other theme with simple layout just to keep your sales going on, maybe you have a draft theme with some features in the past. We can adjust that them until we fix this.

Regards,

Osama Farooqi

6

Thanks @osamafarooqi71 ! That is the conclusion we came to. We are not developers, so we are trying to contact the people who made cade changes to our site to see if they can correct what they did.
We don’t have any draft themes we can go to. It’s really all on this site. If we do have to change to another theme, is there a simple one for what we are doing that you would recommend?
Thanks,
Sara
PREVIEW

7

Hello @Elmendorf , no worries at all. I could help you with that from choosing the right theme that fits your need and migrate your details to new theme. Before this, I’ll try to fix the existing theme.

Regards,

Osama Farooqi

8

Thanks @osamafarooqi71 ! Are you able to do that on your own? Do you need anything from us?

Thanks,

Sara

9

Hello @Elmendorf , Yes I’ll need your opinion while choosing and or migrating the theme. I’ll provide my suggestions and it will be up to you what you like and decide.

I’ll also require collaboration access in order to perform this migration and, or fix on your store.

Regards,

Osama Farooqi