I’m (supposed to be) launching a new collection today, but each time I add 3 products to a certain collection, only 1 product is showing up on my website. I’ve added all 3 products, each product is in active status and I created the template for the collection; when I go into edit code, and click on templates, I can see the collection, but when customizing my store, and I click on collections, the template is now showing up. I’ve been trying to contact Support through the chat, but nothing is working, the 3 dots just keep loading.
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Hello if you can follow this little steps i think you might get a solution to the issue that you are facing on your website for now or if is still the same you can let me know,
- Double-check Collection Conditions – If your collection is automated, ensure that all three products meet the set conditions. Sometimes, a small mismatch (e.g., tag or vendor) can prevent products from appearing.
2.Manual Collection Assignment – If it’s a manual collection, try removing the products and adding them again to see if they appear.
Check Sales Channels – Go to each product’s settings and verify that they are available on the correct sales channel (Online Store). Sometimes, products are active but not assigned to the storefront.
3.Re-index the Collection – Try making a small edit to the collection (like changing the description and saving it) to trigger a refresh.
Theme Template Selection – Since you created a custom template, make sure your collection is assigned to that template. In your Shopify admin, go to the collection settings and check if the correct template is applied.
Clear Cache & Try Another Browser. Sometimes, changes don’t reflect immediately due to caching. Try clearing your cache or viewing the store in incognito mode.
I hope this can help
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Hello @Kennedi512 , I just came across your question regarding products that are not displaying. I solve this same problem in my store as well. I would like to help by putting you through the solution. I have 3 recommendations to solve this issue which number 3 is the most important. 1. The issue might come from the theme setup, 2. It might come from Supplier platform if you are using any supplier.
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Issue has been fixed, apparently, there was an issue with the way my markets were set up. When Default market was selected, all three would appear, but only 1 under the international market. Shopify advisor Fer was able to assist and fix the issue, thanks for all the help everyone.
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