Open Balance Account Transfer Unable to Complete

Technical Q&A

Topic summary

Issue: Store owners cannot complete balance account transfers to clients after making test purchases without Shopify verification.

Timeline Concerns:

  • One store has been waiting one month for support
  • Another store has been waiting several weeks

Expected Processing Times:

  • Standard transfers: Few days to a couple of weeks
  • Cases requiring manual review (including test purchases, high-value stores, or unusual activity): Several weeks or longer

The discussion remains open with no resolution provided yet.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

So it has been brough to our attention that if you attempt any test purchases, that you cannot then transfer to client without Shopify verifying and handling the transfer.

What is the average timeline for this?

We are currently on one month with on store, waiting for support, and a couple weeks with another.

2

hmmm for general experience:

  • Standard transfers (without complications) can take a few days to a couple of weeks.
  • Cases requiring manual review (e.g., test purchases, high-value stores, or unusual activity) may take several weeks or longer.