Open FulfillmentOrder's supported_actions does not include "create_fulfillment" -- Why?

Retired Boards Appdev Graphql Basics And Troubleshooting
1

In previous iterations – after a fulfillment request has been made and accepted, the fulfillment_order moves into a status of “open->accepted”/“in_progress”, and has always had the supported_action type of “create_fulfillment”.

Screenshot from 2022-11-24 17-38-45.png

However coming across an assigned fulfilment order where the supported_action = “create_fulfillment” is unavailable. This is a non-physical product, and doesn’t have inventory tracking. This order sits around, waiting to be fulfilled but cannot:

Screenshot from 2022-11-24 17-38-28.png

Question 1) What circumstances can cause an “in_progress” fulfillment_order to not be able to have supported action “create_fulfillment”. ?

Question 1A) Can this be a stock issue? I must be misunderstanding something, because I have this fulfillment_service working correctly for other shopify site.

Question 1B) Can this be a country/geography code ? Are international customers prevented from having orders fulfilled by a fulfillment_service in another geo code?

Thanks,

2

Ran a test to rule out 1B)

I must be missing an inventory related setting.

3

Have examined inventory_levels.json?location_id= and can verify inventory levels exist as well.

Ruling out 1A).

I am really missing something – please help.

4

Hi @SylvanaD :waving_hand:

As you mentioned, since your fulfillment service is working as expected in all other stores, it’s tricky to diagnose the issue without having access to this particular store/order. If you would kindly contact us here using your partner account that has permissions to this merchant store and orders, we would be happy to take a closer look. Please be sure to provide the team with the shop_id, api_client_id, and example x-request-ids(+timestamps) from the last 7 days.