Opt In Integration for Google Customer Reviews

Topic summary

A Shopify store owner using Dawn theme 15.1.0 is struggling to implement Google Customer Reviews Opt-In integration. They have the required script but don’t know where to place it in their code or how to modify the DOCTYPE.

Key Technical Points:

  • One user clarified that Google Customer Reviews doesn’t work with Shopify’s pixel/customer events system
  • Alternative supported review platforms are available for pixel integration
  • A code snippet was provided with language localization and delivery day variables

Implementation Guidance Conflict:

  • Initial suggestion: Add code to Settings > Checkout > Additional Scripts
  • Critical Update: This method no longer works due to Shopify’s new Checkout Extensibility, which doesn’t load scripts from ScriptTag API or Additional Scripts section

Current Resolution:

  • A dedicated Shopify app is now recommended as the working solution for displaying Google Survey Opt-in
  • The discussion highlights the challenge of outdated integration methods following Shopify’s checkout system changes
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

@AvyCoffee just want to let you know that the other user’s reply is AI.

Google Customer Reviews does not work with pixels (customer events), if you want to install it via additional scripts, add the below code. If you want to add it to pixels, then use a different review platform, here is a list of supported 3rd party aggregators: https://support.google.com/merchants/answer/7045996?hl=en


{% assign fa_merchant_id = 123456789 %}

{% assign fa_delivery_days = 3 %}

{%- case shipping_address.country_code -%}
{%- when 'BG' -%}{%- assign fa_language = 'bg' -%}{%- when 'CZ' -%}{%- assign fa_language = 'cs' -%}{%- when 'DK' -%}{%- assign fa_language = 'da' -%}{%- when 'DE' -%}{%- assign fa_language = 'de' -%}{%- when 'GR' -%}{%- assign fa_language = 'el' -%}{%- when 'AU' -%}{%- assign fa_language = 'en-AU' -%}{%- when 'GB' -%}{%- assign fa_language = 'en-GB' -%}{%- when 'US' -%}{%- assign fa_language = 'en-US' -%}{%- when 'CA' -%}{%- assign fa_language = 'en-CA' -%}{%- when 'ES' -%}{%- assign fa_language = 'es' -%}{%- when 'FI' -%}{%- assign fa_language = 'fi' -%}{%- when 'FR' -%}{%- assign fa_language = 'fr' -%}{%- when 'HR' -%}{%- assign fa_language = 'hr' -%}{%- when 'HU' -%}{%- assign fa_language = 'hu' -%}{%- when 'ID' -%}{%- assign fa_language = 'id' -%}{%- when 'IT' -%}{%- assign fa_language = 'it' -%}{%- when 'JP' -%}{%- assign fa_language = 'JA' -%}{%- when 'KR' -%}{%- assign fa_language = 'ko' -%}{%- when 'LT' -%}{%- assign fa_language = 'lt' -%}{%- when 'LV' -%}{%- assign fa_language = 'lv' -%}{%- when 'MY' -%}{%- assign fa_language = 'ms' -%}{%- when 'BE' -%}{%- assign fa_language = 'nl' -%}{%- when 'NL' -%}{%- assign fa_language = 'nl' -%}{%- when 'NO' -%}{%- assign fa_language = 'no' -%}{%- when 'PL' -%}{%- assign fa_language = 'pl' -%}{%- when 'BR' -%}{%- assign fa_language = 'pt-BR' -%}{%- when 'PT' -%}{%- assign fa_language = 'pt-PT' -%}{%- when 'RO' -%}{%- assign fa_language = 'ro' -%}{%- when 'RU' -%}{%- assign fa_language = 'ru' -%}{%- when 'SK' -%}{%- assign fa_language = 'SK' -%}{%- when 'SI' -%}{%- assign fa_language = 'sl' -%}{%- when 'RS' -%}{%- assign fa_language = 'sr' -%}{%- when 'SE' -%}{%- assign fa_language = 'sv' -%}{%- when 'TH' -%}{%- assign fa_language = 'th' -%}{%- when 'TR' -%}{%- assign fa_language = 'tr' -%}{%- when 'VN' -%}{%- assign fa_language = 'vi' -%}{%- when 'CN' -%}{%- assign fa_language = 'zh-CN' -%}{%- when 'TW' -%}{%- assign fa_language = 'zh-TW' -%}
{%- else -%}
{%- assign fa_language = 'en' -%}
{%- endcase -%}

{% assign fa_delivery_seconds = 86400 | times: fa_delivery_days %}

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