G’day all, We’re getting back this error when creating an order via the Order API https://help.shopify.com/api/reference/order HTTP status 422, body of message: {“errors”:{“customer”:[“Email is invalid”],“order”:[“Customer Email is invalid”]}} The JSON fragment is this: "customer": { …

I wish I could thank somebody from Shopify for answering my question. But one week is too soon, I presume. Not impressed. :frowning:

Radu, this is typically the case when there is a customer record with the same email.

This error comes back for an Order API call. What you say would make sense if we were trying to create an exisiting customer. Not the case here.

James is on the right track here :wink: If the server is validating the address you’re going to need to use a real email address - not just one that appears real.

Thanks guys, I figured this out myself, there is indeed an issue with the DNS and or the MX record, the domain name actually exists and is registered according to http://whois.ausregistry.net.au/ Whatever the issue, the value is formally a correct email address, and this is a real order processed o…

Radu, you have reached out to support@shopify at minimum correct?

I did not. Is this an option? On a previous occasion they said no support for APIs is officially offered, try the forums… I could be wrong though, it could have been Bigcommerce :slight_smile:

Asking is always an option. If you’ve found a bug they need to know about it. Email validation is typically through a 3rd party blacklist, if the domain had previous owners or was parked it may have been flagged in the past for shenigans and fixing that issue is an issue external to shopify. You ca…

Order API error: Customer Email is invalid

Retired Boards Appdev Customers Discounts And Orders

james148 June 1, 2016, 5:43pm 5

Radu, I tried out this email and it failed for us too!

The email domain is invalid, and it appears there is a check against the domain, causing an error where there is one.

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Order API error: Customer Email is invalid

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