Hi we rely on the Order API (both orders/create webhook and the REST API) for our sales channel app. On March 11th we stopped receiving orders/create webhooks (we still receive other webhooks like products/update). We can no longer use the order REST API either. Can someone from Shopify help us debu…

Can you provide more detail? What happens when you use the REST API? Support and other forum users will need that to help you.

Hi thanks for the response. GET /orders.json?status=any returns { “orders”: }. Interestingly, I can read customers. But then when I try GET /customers/:id/orders.json I also get { “orders”: }. In both cases, I know there should be orders there. In the first, I know that these shops have orders in …

Hey @Johnny11 , Can you please confirm the name of your app? There have been some recent changes to how sales channels access orders, and it sounds like your app was affected by the changes. The changes weren’t supposed to be breaking, so if you confirm the name of your app I can investigate furthe…

The app is Honeycomb: Partnership Network https://apps.shopify.com/honeycomb-1 Thanks.

Order API stopped working for sales channel

Retired Boards Appdev Customers Discounts And Orders

Johnny11 April 1, 2020, 7:33pm 6

Just wanted to check in and see if there are any updates. Please feel free to email the email for this account (Johnny11) or to the emergency developer email on our app if this doesn’t need to be a public conversation.

Topic		Replies	Views
Orders API not able to get orders which are done outside our sales channel app Customers Discounts And Orders	5	74	April 1, 2020
When Sales Channel I cannot see orders through the API Shopify Apps	0	50	April 13, 2022
Orders.json returning {"orders":[]}, no errors Customers Discounts And Orders	3	85	March 13, 2020
Creating order in different sales channel via API Custom Storefronts	1	174	June 10, 2021
Shopify sales channel app cannot request read_orders scope Shopify Apps third-party-channels , third-party-apps , shopify-apps	0	53	August 7, 2023

Order API stopped working for sales channel

Related topics