Order can’t be shipped to your location. Contact store more information.

Shopify Discussion
1

Order can’t be shipped to your location. Contact store more information.

Error seems to happen randomly and to customers that have ordered to the same address in the past. No changes to my store. I have received other orders while this is being reported by customers. Now I wonder if others are being denied. Is there an issue at Shopify or can I report one?

2

Hey @Phil17 ,

Thank you for reaching out to the Community! Shipping errors can certainly be a hassle, but we do have a few troubleshooting steps you can try out to help resolve:

  • Ensure the products located in the customers abandoned checkout are included within your shipping (i.e Shipping Profile).
  • Confirm the Shipping From location has the product(s) stocked there and is listed within the Shipping Profile.
  • Confirm you are currently shipping to the country this customer is looking to order from and all shipping rates have correct conditions if applicable. For example, if the order is below $100 there will need to be a rate available that accounts for this (i.e 0 - $99 = Free shipping).

You can also refer to our Setting Up Shipping Rates Helpdoc for additional information on this set up. If after attempting those troubleshooting steps outlined above, you’re still experiencing that error please Contact Support as they will be able to investigate further.

Please let me know if you have any other questions!

3

We had the same error. In our case it was customers that had chosen “Local Delivery” for the Subscription order. Shopify does not currently support Local Delivery for Subscriptions. I’ve been told by Shopify support that this will be resolved “in the second half of 2022.”

Knowing Shopify, it could be a host of other things causing that error too…but for us, it was the Subscription / Local Delivery combo.

4

Customer is ordering one one product, inventory is not tracked. Shipping profile set to “All Products” and there is only one profile. Shipping is from and to the United States, CA to TX, and they have ordered the exact same products multiple times before. Only one location set up and local delivery is not an option.

5

And one more thing, I can recreate the error when I go in and place a dummy order with their address.

6

Phil,

I found another long thread here and several people fixed that error in one of a few ways:

https://community.shopify.com/c/payments-shipping-and/quot-this-order-can-t-be-shipped-to-your-location-contact-the/td-p/741608/page/2

7

Hey @Phil17 ,

Thank you for providing that additional context! As you have reviewed the outlined troubleshooting steps I previously noted, it’s recommended to touch basis with our Chat Support for further investigation.

Be sure to check the product in question has "This is a Physical Product" selected, as this could also populate the error at checkout!

Please let me know if you have any other concerns.