Order confirmation email is sent regardless of payment status

Retired Boards Appdev Customers Discounts And Orders
1

We have a hosted payment app on Shopify where buyers complete payments on a hosted checkout page. We have gotten feedback that buyers are getting the order confirmation email even if the payment has not been completed.

We are sending “x_result = pending” to the x_url_callback endpoint when payments are still active in our system and then update with “x_result = completed” when the payments are closed.

Can anyone say why this is happening? Are order confirmation emails not dependant on the status of the payment?

Thanks.

2

Hello @Rapyd ,

“Are order confirmation emails not dependant on the status of the payment?”

This is the case - payment status is arbitrary when it comes to order confirmation. Order confirmation notifications are triggered based on a parameter that is included in the Order creation API body, and cannot be triggered later if that parameter is intentionally left out.

3

This is not an acceptable solution. Confirmation emails should not be sent to un payed orders.