Order confirmation email not being sent with "Creates a checkout" API

Shopify Apps
1

Hello,

I am using the “Creates a checkout” API (https://shopify.dev/docs/admin/api/rest/reference/orders/checkout/create) to allow customers to purchase products on my Shopify store. I am able to create a checkout and direct the customer to the web_url provided in the API response to complete their purchase.

However, I have noticed that the order confirmation email is not being sent to the buyer after they complete the purchase. Could you please advise on how to ensure that the order confirmation email is sent to the buyer?

Additionally, the SKU property of LineItems also doesn’t seem to be working. Is this expected behavior or is there a way to make it work with this API?

Thank you for your help.

Best regards,

2

Hi @pop21

We are also getting same issue in our Codify Product bundle app.

I believe it is expected behavior from Shopify itself that the order notification was not sent to the user during their purchase.

Hope shopify help with this soon.

Best regard

1 Like
3

Same issue, I have merchants reported to me that the order created from the Checkout (https://shopify.dev/docs/api/admin-rest/2023-04/resources/checkout#post-checkouts)) , after the customer completes the checkout using the link generated from that API, the customer did not receive order notification email, and it only happened seems last week, so I am suspecting it is a regression on Shopify API side, they have been breaking many things related to Checkout recently, sigh.

2 Likes