Has this ever happened to you: a customer contacts you angry because they never received their order confirmation, and you had no idea it failed to send?
Shopify doesn’t alert you when an order confirmation email bounces. The only way to find out is to manually check the order timeline, and most merchants only discover it after an angry customer calls.
I’m thinking about building a tool that catches this automatically and sends you an alert when it happens. Before I commit to building it I want to talk to merchants who’ve actually dealt with this, to understand how often it happens and whether it’s actually worth solving.
If this has happened to you and you’d be open to a 15 minute conversation, sign up for the waitlist and you’ll get a link to book a time