Order draft creating - No Email was sent

Technical Q&A
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Topic summary

Issue: A cart “Request Order” button successfully creates a draft order, but no notification email is sent to the store owner.

Details:

  • Notifications: “New draft order” email is enabled in settings, and the destination email was verified.
  • Environment: The store is currently on the free plan, used to test requirements before upgrading.

Ask: Seeking reasons or limitations that could prevent draft order notification emails from sending despite correct settings, and guidance on how to ensure the store owner receives these emails.

Status: No solutions or confirmations yet; the question remains open and unresolved.

Summarized with AI on December 16. AI used: gpt-5.
1

I implemented a simple feature on my website so that any customer, when they enter their cart, can ‘Request Order’ using a button, which creates a draft order.

The draft order is created successfully, but no email was sent to me (the store owner), even though I have checked the notification settings (enabled the “New draft order” option) and verified the provided email.

I am currently using the free plan to test all my requirements before switching to a paid one. Any ideas?