Order Export Name and Order ID Column Broken (for the last 2 years??)

Shopify Discussion
1

When using the plain old order export, the order number shows up in the column “Name” and there is no customer name. This happens when using the two extract options including the spreadsheet option.

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I also found someone ask this in 2023… has this still not been solved???

Tried getting support from Shopify ‘Support’ but they are completely useless, as is usually the case these days unlike when it was the support team in Ireland who would have been able to suggest a solution on first contact. Not keen on wasting another 90 mins with Shopify chat again with someone with inadequate product knowledge again.

Issue posted in 2023: https://community.shopify.com/post/1903760

What’s the solution please?

1 Like
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That does not make sense.

Why would Shopify leave the description as something that makes no sense.

I need a column for customer name for other purposes (eg. sending out review requests manually using customers’ names) and currently this info is not included in the extract. Name oder is delivered to can be different. Name of person paying can be different (e.g. a company name).

So at the moment this doesn’t work for such a basic use case.

Surely there is a solution?