Hey everyone,
I am going to be starting a pet-related business only shipping my products in a 150 km range of the city center.
I will be handling all the shipping myself using my own car.
I understand that I can set this up using “local delivery option” and setting the range to 150 km. However, my issue is that when going to manage orders, I have the option to click " Ready for delivery" and after " Delivered".
I would like the “Ready for Delivery” button to send a notification to the customers that the product is out for delivery and will be arriving soon.
Is there any way to set this up?
Topic summary
A pet business owner plans to handle deliveries personally within a 150 km radius using their own vehicle. They’ve configured the “local delivery option” with the appropriate range.
Current Issue:
- The “Ready for Delivery” button in order management doesn’t automatically notify customers that their order is out for delivery
- Seeking a way to trigger customer notifications when marking orders as ready for delivery
Suggested Solution:
Another user recommends exploring the notification settings under Settings > Notifications, specifically:
- Local Pickup and Local Delivery notification options
- If local delivery settings don’t meet needs, consider using local pickup notifications instead (since email subject and body are fully customizable regardless of the setting name)
The discussion remains open with the original poster yet to confirm if the suggested approach resolves their notification requirements.
