I am trying to get my shopify store to allow customers to redownload their purchases on their account on my website. I’ve seen this done on other websites. I use the app digital downloads and it is all setup. Does anybody know how to do this?
Topic summary
Enabling an order history page feature where customers can re-download previously purchased digital files in a Shopify store.
- Original request: Merchant using Shopify’s Digital Downloads (DD) app wants customers to re-download purchases from their account on the website.
- Vendor input: A representative from Sky Pilot (an alternative app) says DD doesn’t support this customization, while Sky Pilot does (including on the free plan). No implementation details were provided in the thread.
- Follow-up: Another merchant already using Sky Pilot reports they can’t see this feature in their store and asks for assistance.
Status:
- No confirmed solution or step-by-step setup shared.
- Key next steps implied: either migrate from DD to an app that supports account-page re-downloads (e.g., Sky Pilot) or, for existing Sky Pilot users, seek configuration help/support to enable the feature.
Unresolved questions:
- Exact setup steps within Sky Pilot (or other apps) to surface re-download links on the customer account/order history page.
Hi Francisco,
I’m Alessandro, manager for Sky Pilot, an alternative to Shopify’s Digital Downloads.
As far as I know, DD does not allow this customisation, because I’ve seen many merchants migrate from DD to Sky Pilot, because we offer this (also in the free plan!)
Let me know if you need anything else!
Alessandro
Hi Alessandro,
Im using Sky pilot but i can’t see this in our store.. can you help us?