Order marked on its way but no tracking

[jhonychu93]

Hi everyone,

Thanks for your time reading this. On March 8th I placed an order in a Shop’s product that had 50+ Sold Items in the last month so I thought it would be legit. Then on March 10th, the order status became. “On it’s way”. Although, I tried messaging the provider for a tracking number with no response so far. Find attached an image of the 50+ sold.

Have you gone through a similar issue before? Is it a scam pop store? It was created 4 months ago and I can’t find any contact number to call.

What do you suggest doing? Should I keep waiting? Or fill a report with my bank?

Thanks a bunch in advance

[Maximus3]

Completely up to you. Shop doesn’t have a functioning customer service dept. In Shopify’s eyes, it’s between you and the merchant. They only provide this link to report them. Fraud - Shopify

Doing a charge-back is probably the next step, how long you want to wait is up to you. Don’t wait too long. Most banks have like a 2 or 3 month deadline.

Also, the “On its way” notification doesn’t mean there’s tracking, or even that it’s been shipped. It just means the merchant marked it as fulfilled. This can be set up to be automated immediately after order so don’t lean on that for definitive answer.