Order never received and seller is gone

Retail & Point of Sale
1

I ordered i children’s jeep on 9-11-24 from ALLEN JONES LaFleur. i have yet to receive any confirmation email nor have i been able to get in contact with the company. order number 1007. I need help taking the next steps in this ordeal.

2

Hi @haugliano

Do you have a link to that store?

3

The order id #1007 indicates that it was the 7th order of this store, suggests this might be a very new store, potentially even a test store to gauge demand. That could explain the lack of communication or follow-up.

Here’s what I suggest you do next:

  1. Try contacting the seller again using any additional contact details you can find on their website or social media.

  2. Check for reviews or complaints online about the store or seller to see if others have faced similar issues.

  3. Review your payment method to confirm the transaction. If you paid with a credit card or PayPal, you can consider disputing the charge if the seller remains unresponsive.

  4. Contact your bank or payment provider to file a dispute or chargeback if needed.

  5. Report the store to Shopify