I placed an order of which payment was taken. The order was placed nearly 30 days ago. I received a confirmation email with no order link in it an so cannot post a message to support here: https://www.shopify.com/legal/tools/report-an-issue/order-issue
The merchant website: hayaudio (https://hayaudio.myshopify.com) is now offline and I have tried both email and telephone to contact the merchant but received no response.
Any ideas on how to resolve without having to resort to my bank requesting a chargeback?
It’s been a very painful process with my first (and most likely last) order with shopify 