Order on whatsapp is enabled - But the link i receiveis not clickable - Brooklyn theme

Shopify Discussion
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1

Hi all,

I had enabled the order on whatsapp button. Its working. But when i receive a message from the customer its not clickable. Please help!! Thanks in advance.

jasdrape_0-1672304417600.png
jasdrape_0-1672304417600.png838×209 27.3 KB

2

Hello @jasdrape ,

Do you use any app to configure WhatsApp widget on your store?

If you are receiving orders on WhatsApp but the URL in the message is not clickable, there could be a few possible reasons for this issue:

  1. Button may not be configured correctly
  2. Button may not be sending the correct message format (Check the message format that is being sent on the button click to ensure that it includes the correct URL format. The URL should be wrapped in an tag with the href attribute set to the URL that you want to send.)
  3. There may be an issue with the WhatsApp API or with the WhatsApp web client
3

Hi,

I am not using app for the "order on whatsapp " button instead i had used code for the same.

Had used it in product.tempelate.liquid

Please find my store URL : https://jasdrape.com/

Password: ebahba

Thanks!!

4

Use below code :

[
  

    
![whatsapp-icon.png?v=1615793565|100x100](upload://psy0QTniBH9azsQzDunJdg88Iw3.png)
 
    Order On WhatsApp
  

](https://api.whatsapp.com/send?phone=+YOUR_MOBILE_NUMBER&text=Hi,%20I%20want%20to%20order%20this%20product:%20{{ product.title }} + {{  canonical_url | url_encode }})

Replace “YOUR_MOBILE_NUMBER” with your actual mobile number.