Order placed and money debited but shop now @zeenazshops.myshopify.com link unavailable

Shopify Apps

Topic summary

Multiple customers report ordering from zeenazshops.com (a Shopify store) and having payments debited, but the store’s website has since become unavailable. Orders include suits and Kurtis, with amounts already charged but no order confirmations, tracking information, or refund communications received.

Key Issues:

  • Store link (zeenazshops.myshopify.com) now shows as unavailable
  • No contact information accessible
  • Email addresses appear to be changing/non-functional
  • Customers unable to track orders or reach the seller

Shopify’s Response:
A Shopify representative clarified that Shopify provides the platform but doesn’t operate individual stores. They recommend:

  • Immediate action: Contact your bank or card provider to dispute charges, as they have built-in buyer protections
  • Report the store through Shopify’s Help Center if suspected of violating their Acceptable Use Policy
  • Review their guide on identifying trustworthy online stores for future purchases

Status: The issue remains unresolved. Shopify will investigate reported stores internally but cannot share investigation outcomes with buyers due to privacy policies.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

I’ve ordered for three suits in zeenazshops.com today noon now tha shop is unavailable and my money has been debited too kindly help for refund no email hasbeen came only the money debited message and link that too unavailable

1 Like
2

I too have faced the same issue my money had got debited from the account and now the shop zeenazshop.Shopify.com is missing. How can I get my money back and lodge a complaint.

1 Like
3

I am also facing the same problem, ordered 3 Kurtis yesterday, the amount is already paid, today I tried to open the website to track the order, the website has disappeared, please help….

4

Same link is showing not available store.no contact information or anything they’re frequently changing the address in contact and mail is also not sending as its unavailable account

5

Hi, everyone.

Thanks for posting in our Community Forums about your experience with this particular seller.

I’d like to clarify that Shopify is an ecommerce platform that many businesses use to create and manage their online store. We don’t run the businesses themselves, so we don’t deal with the business’ daily operations on our end. Because of this, typically buyers will need to contact the seller directly for any issues regarding their order, which they can do by following the suggestions in this guide.

In saying this, I definitely understand how unexpected it is for the store you ordered from to no longer be available. I can empathize with what you’re experiencing, though as per our Privacy Policy, Shopify cannot confirm or deny if a store is utlizing our platform. If you believe that the store is acting in bad faith and against our Acceptable Use Policy, however, then buyers are welcome to report the store via our Help Center here. Once we receive the report, the appropriate internal team will investigate the store and take any actions, where necessary.

Due to security and privacy reasons, our team can’t provide buyers with the outcome of our investigation. So if you’re looking for a solution to potentially help with your funds, your best way forward is to contact your bank or card provider. This is because most banks have built-in security measures to protect you as a buyer, and they will be able to provide you with the appropriate next steps. More information about this can be found in this guide.

I appreciate you all for bringing this matter to our attention, but from here, please contact your bank or card provider so that they can further assist. For future online purchases, I also highly recommend that you go through this guide, where we cover a few key things to look out for to determine if an online store is trustworthy.