Problem: In Shopify’s Order Printer app, canceled items still appear on the invoice and are included in the total.
Context: A store selling music albums often sees orders where a customer buys multiple albums but cancels one. Despite the cancellation, the invoice continues to list the canceled product and its price, affecting the total shown.
Request: Guidance on removing canceled products from the invoice output, likely by adjusting the HTML/template used by Order Printer. The poster suspects the issue is tied to the invoice template logic.
Status: No solution or workaround provided yet; the thread is seeking advice and remains open with the key question unresolved.
Hello all,
this is a very specific issue, I believe.
Our store sells music albums and in some cases customers order for example two albums, but then cancel one of them. While processing the order, the invoice will still show the cancelled product along with its price in the total.
Is there a way to get cancelled products out of an invoice? I expect it has to do with the HTML file.
Thank you for your help!