Order Printer no Printing Variant Info

Topic summary

A Shopify merchant is experiencing a critical issue with the Order Printer app where variant information (such as Size and Color) has stopped appearing on printed orders, despite working correctly until recently.

Impact:

  • Significantly slowing down the order fulfillment pipeline
  • Previously printed all order details including variants without issues

Technical Details:

  • The user shared code snippets from Order Printer related to variant rendering
  • Provided comparison screenshots showing how products appear in Shopify’s native print view versus Order Printer output
  • The code appears to handle line item properties and variants

Current Status:

  • Issue remains unresolved
  • User is seeking troubleshooting assistance and willing to provide additional information
  • No solutions or responses have been posted yet
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.

Hello,

Until recently, Order Printer has been printing all information pertaining to an order, including all of its variants, perfectly fine.

But as of recently, information like Size and Color that are decided by variants have been disappearing. This is especially troubling as it slows down our pipeline drastically.

This seems to be the code in Order Printer pertaining to variants

                        <div class="pure-g">
                            <!-- Links Bold, Options, Variants and other item details -->

                            {% for p in line_item.properties %} {% if p.first == prop_bold_builder_id or p.first == prop_bold_builder_info or p.first == prop_bold_master_builder or p.last == "" %}{% else %} {% unless p.last == blank %}
                            <div class="pure-u-1">
                                <span class="bold">{{ p.first }}: </span></br>
                                <span> {{ p.last }}</span>
                            </div>
                            {% endunless %} {% endif %} {% endfor %}
                        </div>

and here are screenshots of how a product looks in shopify’s print vs Order Printer

I can provide any additional info if necessary.

Thank you for your time,

Kim Talarico