Earlier today I followed the advice on my admin dashboard to update my customer account domain to show account.mydomain.co.uk (where mydomain is my website address).
In admin under Domains it says everything is connected correctly and the DNS records are correct.
However, when I click ‘view order status’ on any order it take me to a page the simply says ‘File Not Found’. And not like a regular 404 error page just the a plain white page with the File not found text (See below)
try removing and adding the domain again. Sometimes it shows connected but still issue persists. If still its not working out without wasting any time connect with shopify support chat
Hey @Mick_Smith This issue happens when the customer accounts subdomain is connected, but not properly assigned inside Shopify’s Customer Accounts settings.
So you can do this steps:
1.Set correct Customer Accounts domain then
First you go to Shopify Admin and then Settings and lastly in Customer accounts
and make sure account.mydomain.co.uk is selected as the primary accounts domain
2.Re-check domain connection
Settings then Domains
Open your account.mydomain.co.uk
Confirm it says Connected to Customer Accounts “not just “connected””.
3.Fix DNS if you needed
Ensure account subdomain has correct CNAME pointing to Shopify and Remove any conflicting a record
Based on what you shared, it appears that DNS is correctly set up, so this is likely not a DNS issue anymore.
The “File Not Found” error usually happens when there is a routing or configuration issue with the customer account domain setup.
Please double check the following:
Shopify Admin and then Settings and after this go to Customer Accounts and in lastly ensure account.mydomain.co.uk is selected as the primary domain
Settings then Domains and then confirm the domain status is fully active and properly connected
Allow a few hours after any recent changes for propagation to complete
If everything is already correct the issue may be related to Shopify side configuration or domain routing.
@Mick_Smith Thanks for the update and for sharing the screenshot.
Yes at this stage it may be related to a propagation or caching delay as these changes can sometimes take a little time to fully reflect across all systems. Regarding cPanel you do not need to add or change anything there for this setup, as long as your DNS records (A/CNAME) are correctly pointing to Shopify. The subdomain setup inside Shopify is what mainly handles the Customer Accounts connection. I would suggest waiting a bit longer (up to 24 hours) and then testing again.
If it still doesn’t work after that we can take a deeper look.
