Breaking change reported: From 12 Feb 2024, the Admin REST Orders endpoint stopped returning order_status_url across production API versions (2023-04 to 2024-04), causing app failures.
Shopify staff response: Access to order_status_url now requires Level 2 Protected Customer Data approval, per a changelog; apps must request Level 2 in the Partner Dashboard.
Confusion and regressions: The linked changelog initially 404’d; one developer saw the field return until last week, then disappear again, suggesting reintroduction of the restriction. Questions about expectations for custom apps remain unanswered.
Even with Level 2: A developer with approval still didn’t receive order_status_url (nor GraphQL statusPageUrl) via REST. A corrected changelog link was later shared by another user.
Workaround discovered: With Level 2, the field appeared only when the request also included the customer name; requesting only email did not return order_status_url. This behavior is undocumented.
Status: No confirmed official fix beyond the Level 2 requirement; documentation gaps persist. The discussion remains open with unresolved questions about consistent access and required request parameters.
Seems like starting 12 February 2024, Shopify has stopped returning the “order_status_url” field for GET /admin/api//orders/.json , with no announcement.
This applies to all production version (from 2024-04 to 2023-04), which broke my apps (and I believe many other partners’ apps too)
This is a breaking change to production API without any notice or workaround. There is no way to retrieve order status URL using API now.
Hi,
We have a changelog update on this API change, which was necessary for protecting customer data that you can read for more information. Your app will need Level 2 Protected Customer Data Requirements in order to access the order_status_url field, more information on how to request this via your partner dashboard in our developer docs.
The first URL “a changelog update on this API change” does not exist. Has the change been canceled?
Hello,
I’ve had no issues with receiving the “order_status_url” from the REST API until last week. I’m guessing removing it was reverted from February but got reintroduced last week somehow? Now I also have the issue of missing the “order_status_url” entirely from the Order resource when I query for it from a custom app.
Could we please get some assistance on what to expect? The changelog url is still a 404 page.
Thanks!
Csaba
I have Level 2 approval of Customer data access, but I still do not see order_status_url when requesting an order with GET /admin/api/2024-04/orders.json?status=any
I think the changelog is the following.
https://shopify.dev/changelog/level-2-protected-customer-data-requirements-are-now-needed-to-access-the-order-statuspageurl-field
I do not see statusPageUrl either. I’m using the REST endpoint.
Ok I figured it out. It’s really awful and written nowhere in the documentation, but you must request for customer Name in order to get the order_status_url in the retrieved orders response. I was requesting only Email and it was not enough to get order_status_url.