Order suspect - Charged price is not in line with product price. No discount code used

Shopify Plus
1

Someone just ordered a product on our site but the price charged is incorrect. The product price is different from the actual charged price. No discount code has been applied. How can I check why this is happening?

2

Hi there, we saw this recently with another client of ours. Was the buyer from another market (Shopify market)? In our clients case they were selling from Canada, but had a US buyer who was able to purchase a product at significantly lower a price than the CAD to US conversion. No discount was used.

We cannot replicate it but are interested to hear/see what is going on with your site.

Thanks.

WhiteWater Web

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3

@MAYUEU You might need to contact @Shopify_77 support for this.

4

I found out what the problem is. I changed the setting to include tax which resulted in Shopify withholding / deducting the tax from the paid price. When this settjng was switched off all was well again

2 Likes
5

Thank you for sharing the problem and the solution @MAYUEU ! This will surely help somebody in the future!

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