Order that I made but have not received any update

Payments + Shipping & Fulfilment

Topic summary

A customer placed an order and received a confirmation email with order number #1001, but the store claims they have no record of the transaction and cannot track the order number.

Key Discovery:
Another user identified the store (decofurnafrica.com) as likely fraudulent:

  • The domain is only 12 days old
  • The order number #1001 suggests it’s the first order placed
  • The legitimate store is decofurnsa.co.za (13.5 years old)
  • The fake site uses similar branding and imagery

Recommended Actions:

  • Contact the bank immediately to report fraud and attempt to stop the transaction
  • Report the merchant to Shopify using their official fraud reporting tool
  • Be cautious of social media ads offering steep discounts

The situation remains unresolved, with the customer potentially being a victim of a scam operation impersonating an established brand.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I made an order but the shop I was buying on says they didn’t get any order but I got the confirmation email with the order number

2

@AbuKhanyI Hey It sounds like there might be a system delay or issue on the store’s end. Double-check if the payment was processed. You can also reply to the confirmation email or contact the store directly with the order number for clarification.

3

I did check with the store but they say they have not received my order but I have the order number but they can’t track that order number

4

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5

Hi @AbuKhanyI

What is the link to the store where you placed that order?

6

https://decofurnafrica.com/?accountnumber=8503874683181

7

Thank you for providing a link.

And it looks like I suspected that it was most likely a fake store that tried to use a well-known brand.

From your order number #1001, it looks like the first order in the store. You have most likely seen some discounts on social media, good discounts.

The real store is https://decofurnsa.co.za/ and that domain is 13 and a half years old. The one you posted is just 12 days old. And you see it is a different theme but the same hero banner.

Try to contact your bank and say it is a fraud maybe they could stop the transaction and you get your money back. But it is a long shot. Also, you can and should report a merchant https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant under issue with an order or under Fraud.

Good luck