Orders Api not return customer Shipping address

Shopify Apps
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1

Hi
we are facing the issue recently, I have developed the app that has the webhook orders/Create endpoint.

recently I am facing a shipping address issue. Some of the order responses return with the shipping address. some of the orders only return province and country codes, and no address is returned. I am confused about why it is returning customer data for some orders and why it not returning for some orders.

Because of this, our shipping has challenges to get a shipping address.

I am attaching both orders details.

without -address.png
without -address.png1384×411 44.6 KB

with address.png
with address.png1323×625 63.8 KB

kindly let us know what is reason, is there any update happened from the Shopify side?

2 Likes
2

We are facing similar issues with the shipping_address on our store.
Although we provide the whole address including postcode/zipcode but we only get these fields on orders/create webhook event:

shipping_address: {
province: 'South Australia',
country: 'Australia',
company: null,
country_code: 'AU',
province_code: 'SA'
},
3

Have you able to fix it? I got same issue

4

We are getting the same error. We are getting the ZipCode and we cannot forward with this. Is there any resolution for this?

5

Hi
Have you found out hot wo solve this issue ?

6

Any luck ?
I am facing the same issue.

7

Same here, only the state is being handed over. We are using the Dawn theme if that helps.

8

Any luck ? Were u able to solve this issue ?

9

No the problem is due to Merchize not using a set app but having us add a custom one. Unless I pay for a higher level in Shopify the custom apps don’t get the full data so I am copying the addresses over manually.

10

If we opt for Shopify Advance plans they’ll give full data over the API ?

11

That is what I am guessing due to this from the shopify pricing page, looks like we need at least Shopify level to get the personally identifiable information (PII).

NerdCaveDiver_0-1710762766182.png
NerdCaveDiver_0-1710762766182.png1731×272 9.92 KB

Also this was on the ap dev page for my store "

Additional access available

API access to personally identifiable information (PII) like customer names, addresses, emails, phone numbers is available on Shopify, Advanced, and Plus plans"

12

Having the same problem here..
it something to do with the settings of the GETCUSTOMER DATA which is confidential from one of shopify latest api updates and they blocked it, still didn’t find a way to activate it

13

Shopify is not providing PII over the basic plan.
Update the shopify plan and it’ll get sorted.