I’m facing the same issue. I’d like the ability to view the order status page without requiring the user to log in. It would be beneficial to have an option in the Shopify admin to enable or disable authentication. Alternatively, allowing access to the full page information by adding details to the URL (client’s email address + order number) would be a great solution. I’ve also contacted Shopify Plus support about this. @Liam, have you had a chance to look into this? It’s quite urgent. Many thanks
Topic summary
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Issue: After creating orders via the Orders API, the order_status_url (the thank-you page link returned in the API response) now asks for the customer’s email and order number before showing details. Previously, the URL loaded full order details without extra authentication.
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Impact: Multiple merchants report customers cannot directly view the order status, disrupting the post-purchase experience. Urgency has been emphasized by several participants.
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Requested solutions: Provide an admin setting to enable/disable authentication on the order status page, or allow access when the URL includes identifying parameters (customer email + order number).
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Official updates: A Shopify staff member confirmed developers are investigating and will share updates. Another staff member provided a follow-up link to a specific reply for continued troubleshooting and invited more details to dig deeper.
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Status: No confirmed cause or fix shared yet; the discussion remains open. Action items are to monitor the staff-linked reply and supply any additional information requested to aid the investigation.