Orders Count in Shopify Customer object

Shopify Plus
1

Issue:

In the customer object it is showing no orders and below field as 0 even though customer have successfully placed the orders which I can see in orders tab

Fields:

total_spent, orders_count

2

hello there

There could be a few reasons why the total_spent and orders_count fields in the customer object are showing as 0 even though the customer has successfully placed orders. Here are a few things you can check:

  1. Ensure that the orders were placed using the same email address associated with the customer account. The total_spent and orders_count fields are only updated for orders placed using the same email address as the customer account.

  2. Check that the orders have been marked as “paid” and “fulfilled”. The total_spent field only includes the total price of paid orders, and the orders_count field only includes fulfilled orders.

  3. Verify that the orders were placed after the customer account was created. The total_spent and orders_count fields are only updated for orders placed after the customer account is created.

3

Yes, Customer is using same email to place the order and the other checks you mentioned are also working fine. I am not sure why this is happening.