Orders created through API not sending confirmation emails

Retired Boards Appdev Customers Discounts And Orders
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Topic summary

Order confirmation emails aren’t being sent for API-created orders despite providing a customer email and enabling notifications. The flow: orders are created via POST /admin/api/2023-07/orders.json, then marked as paid via /admin/api/2023-07/orders/[ID]/transactions.json?source=external (source=external).

Key likely cause: The send_receipt parameter on order creation is not being set. By default, send_receipt=false, which prevents Shopify from sending the order confirmation email. Setting send_receipt=true when calling orders.json triggers the confirmation email. Marking the order as paid via the transactions endpoint does not override this default.

Outcome: A clear fix was suggested (set send_receipt=true). No confirmation yet from the original poster, so the resolution status is pending.

Summarized with AI on January 11. AI used: gpt-5.
1

I am having an issue which order confirmation are not being sent to the customer. Below is my implimentation.

  • I am creating orders through: POST /admin/api/2023-07/orders.json.
  • I am passing an email into the ‘email’ field which successfully attaches the customer in the Shopify admin.
  • I am then marking the order as paid through: /admin/api/2023-07/orders/[ID]/transactions.json?source=external
  • I am marking the source as ‘external’

What am I doing wrong such that emails are not being sent? I have enabled all order notifications, inspected the email templates, and verified my email address and domain.

Thank you!

2

Hi Bc16,

When you’re creating the order with orders.json are you setting the send_receipt parameter to “true”? By default this is set to “false” which prevents order confirmations being sent.

Hope this helps!