Orders endpoint returning 200 / but no data as of 7/18

Retired Boards Appdev Fulfillment Api

Topic summary

The Orders API endpoint is returning 200 status codes but no order data since approximately 3pm EST on 7/18/23.

Impact:

  • Affects all client installations
  • Prevented fulfillment of hundreds of orders from the past day
  • Issues occur with both date range queries and specific order ID requests

Root Cause Identified:
The endpoint fails when using financial_status and fulfillment_status query parameters. Removing these parameters allows the endpoint to return data successfully.

Current Status:
Other endpoints appear to be functioning normally. The issue is specific to the Orders endpoint when filtered by status parameters.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

We are seeing all of our requests to the orders endpoint returning 200 responses, with no order data.

This includes ranged queries (date range), or specific orderid’s of any status.

We have had no issues accessing this data to date, and are approved for protected customer data access. We stopped receiving data on 7/18/23 around 3pm EST (approx).

This has impacted all client installs, and has prevented fulfillment of hundreds of orders from the past day.

All other end points appear to be functioning without issue.

2

UPDATE -

Confirmed that this endpoint does not work when using

financial_status and fulfillment_status. Removing these options allows the endpoint to return data.