Orders will not sync with CJ Dropshipping, this message pops up… unsure what to do.
Hi, @AssociatedWebs .
There are certain conditions that your orders will need to meet before they can be synced to CJDropshipping from Shopify. These conditions are as follows:
- The order is paid within 15 days.
- The order is unfulfilled.
- The products within the order are properly connected within CJDropshipping.
If your orders meet the above conditions but you’re still experiencing the issue on your end, you can fix the syncing problem by either manually syncing your store’s orders, or by placing your orders manually on CJDropshipping without syncing. You can find more information and further troubleshooting steps on CJDropshipping’s website here.
If you’re still having issues with this however and would like someone to take a closer look at your account, because CJDropshipping is a third-party app you’ll need to get in touch directly with their team. They’re best equipped to support you with account and app-specific questions such as this one. You can either visit their website here to contact their support team, or visit their app listing here on our Shopify App store, scroll down and click the Support tab to find their email and phone number.
Apart from this order syncing issue, how are you getting on with your dropshipping business? If you need some tips and tricks to help grow your store, feel free to take a look at the resources below:
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