Orders without Transaction Ids

Retired Boards Appdev Custom Storefronts
1

We are trying to debug a few order issues and have run into the following scenarios:

  1. What kinds of orders would not have any associated transactions?

  2. Could you also help us understand what processing method =wallet means?

2

Hey @apd2c , some orders may not have associated transactions if they have been approved by the merchant and are still pending payment - it is rare, but sometimes merchants will set orders like this up to facilitate payment at a later date.

The wallet processing method refers to the customer’s payment method going through a Digital Wallet (for example Shopify Pay, Apple Pay, etc.). There’s a bit more information here on the various wallets that can be used/referenced within the API.

Hope this helps!

3

Hey @ShopifyDevSup , thanks for the prompt response. Unfortunately, we’re not seeing the behavior you’re describing when you mention “pending payment”. All of the orders without transactions associated with them have processed payment (marked as “paid” on the Orders UI and successful gateway payment).

Can you think of any other reasons? Willing to provide anecdotal details privately.