I am having trouble understanding what I need to adjust. When I click the side bar menu and open a collection, the screen says “no products found. Use fewer filters or remove all”, even though no filters have been selected. I recently updated my store theme to Origin, so theoretically this issue should not be occurring. What’s even more confusing is that in the right corner I see “0 out of 37” products. So I have to click “remove all” and my products come up. This can be confusing for my customers, and I want my site to be as easily navigated as possible. Please advise. Thanks!
Topic summary
A user is experiencing an issue with the Origin theme’s sidebar navigation after a recent theme update.
The Problem:
- When clicking sidebar menu collections, a “no products found” message appears with “Use fewer filters or remove all” prompt
- This occurs even though no filters have been selected
- The display shows “0 out of 37 products” in the corner
- Products only appear after manually clicking “remove all”
User Concern:
- This creates confusion for customers and hinders easy site navigation
Suggested Solution:
- Check and remove filter options from the menu link to resolve the issue
Status: The discussion appears to be in progress with one potential solution offered but not yet confirmed as resolved.
Hi @Zosooriginals ,
Please check and make sure you remove filter options from your menu link to solve that issue.