Hi Guys,
I’m seeing other brand’s offers on our success/thank you page. Not sure why is this happening and how to deactiavte this. Also, if this is working for other brands then how can we leverage it on other brands websites?
Thank you!
Hi @Outhouse
Thank you for the screenshot of what you are seeing. This looks like an app that maybe is supposed to encourage sales after the checkout has been installed on your store.
This can also be created by someone adding in additional coding as well into your thank you page through the theme template code.
Have you installed any apps recently designed to add features like this? If yes, I would attempt to uninstall them to see if these unwanted promotions go away. If you are able to share a link to a test order thank you page I am also happy to investigate to see if I can track down the culprit.
If these products are not your products and you did not install any apps that you know of that are designed to promote these items, I would also ask that you reach out to our live support or reply back to your most recent billing email to report this. If the app came from our app store we will want to investigate it further.