A few customers have reached out that our home delivery option is not showing up at checkout, even though their zip code is in our delivery zone zip code list. It is only defaulting shipping for $29 and free local pickup, but not $10 home delivery. What is wrong?
Topic summary
Home delivery ($10) is not appearing as a shipping option at checkout for some customers whose ZIP codes are included in the store’s delivery zone list. Instead, checkout only offers $29 shipping and free local pickup.
- Scope: Reported by multiple customers with eligible ZIP codes.
- Expected vs. actual: Expected to see the $10 home delivery option; only $29 shipping and free local pickup are shown.
- Status: Cause unknown; no solution or next steps provided yet. Discussion remains open.