Dear reader,
Let me be clear, We sell Collecting Scifi and Fantasy Toys, boardgames and collectibles. That’s it. That’s all we sell. We have been a Shopify customer since apri 2021 and growing over 400% since our first year.
Our Shopify payments payouts got frozen a week ago due to a standard audit or something. Today we receive an email with the text below with a TWO DAYS notice until our account will be terminated or products removed..
Are you serious? It is in the middle of vacation time and we cannot expect that our EU providers are that quick (we only buy from EU as we are a Swedish entity)..
Not only have you frozen our funds and we are on a balance risk your make it a nightmare being a customer. The link where we could uploads documents only stated that we needed to upload a front and back ID, I expected to get to a second page but that was it and now the link doesn’t work and no one is answering from the legal team email with directions or support.
This is really the worst customer experience we have ever got from a partner.
THE FOLLOWING EMAIL WAS WHAT WE GOT:
"Your Shopify Payments payouts have been placed on hold until we can verify you are an authorized reseller. Please visit this link or login to your Shopify admin to securely upload the following documents:
- Written authorization from all of the brand(s) or rightsholder(s) whose products you sell
- Invoices from the suppliers these products are purchased from
All of your documents will be handled securely, according to our Privacy Policy.
If we don’t receive the requested documentation by July 13, 2022, we may disable your account.
If you are unable to provide the requested documentation you will need to remove the branded or trademarked product(s) from your Shopify store and admin.
If you have any questions about this request, please reply directly to this email.
Thank you,
- Shopify Trust & Safety"
