Out for delivery status not appearing on local delivery nor customer gets notification for it

Technical Q&A
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Topic summary

Issue: Merchant cannot set an “out for delivery” status for local deliveries—only “mark as delivered” appears. When marking orders as “ready for delivery,” customers do not receive a notification; they only get order created and delivered emails. Local delivery is restricted by postal codes.

Support’s probe and guidance:

  • Asked if an app is fulfilling orders, possibly auto-marking “ready for delivery.”
  • Asked whether the issue affects specific orders or all orders.
  • Advised enabling the “Order out for local delivery” notification in Settings > Notifications under the Local delivery section.

Status: Awaiting the merchant’s answers and confirmation that the “Order out for local delivery” notification is enabled. No resolution yet.

Summarized with AI on December 25. AI used: gpt-5.
1

I’m trying tto update order status to our for delivery for my local delivery but cant find it, there is only mark for delivered option. Also when I change order status to ready for delivery email (notification) is not sent to the customer. customer only receives order creating email and order delivered email. How to fix it?

I only allow local delivery with their postal codes which isnot avaialable on general delivery.

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2

Hey, @Nikxj44 !

We’d love to look into this for you. Do you mind answering a few questions so we can have a better understanding of the issue?

  • The order seems to have been marked as ready for delivery automatically. Are you using an app to fulfill orders?
  • Is this issue happening to specific orders? Or is it happening to all orders?
  • With regard to the Order out for local delivery notification, have you enabled this in your settings?

Looking forward to hearing from you!