I’m running into an issue where AutoDS says that some items are in stock but Shopify says the items are out of stock in inventory and on the store page. Below are what AutoDS states is out of stock compared to Shopify. As you can see that’s a difference of 5. Any help is appreciated.
Topic summary
A user is experiencing inventory sync issues between AutoDS and Shopify. AutoDS shows certain items as in stock, while Shopify displays them as out of stock on both the inventory page and storefront—a discrepancy of 5 items.
Visual Evidence:
- Screenshots provided comparing AutoDS and Shopify inventory counts
Proposed Solution:
A support representative identified this as a common problem related to multiple inventory location settings in Shopify. When products are assigned to multiple locations, Shopify’s inventory tracking can display incorrect availability counts.
Resolution Steps:
- Follow the troubleshooting guide: “Why do Shopify Products show Sold Out?”
- Adjust inventory location settings to resolve the sync discrepancy
The issue remains open pending the user’s implementation of the suggested fix.
Hi @CubesandMore ,
Regarding your concern, this is the most common issue related to inventory location settings in Shopify stores. When you have products with multiple inventory locations, Shopify’s inventory stock can get confused and show the wrong number of available items. But no worries, follow these steps in the guide to fix: Why do Shopify Products show Sold Out? Steps to resolve it