I was just logging back into my Shopify recently to see how much work it would be to get my store up and going, little did i know it was already going… For months apparently.. I thought I canceled my subscription at the end of march this year because of some big life changes and design issues I didn’t have time to address. I’m curious what to do or who to contact to get this issues resolved. Anyone have experience with a situation like this?
It doesn’t help that I can’t contact shopify in any way shape or for over the phone, i’m feeling pretty hopeless about this and I should have been paying more attention to my bank statements.
Hi @spiritualmeans ,
I completely understand your frustration, this isn’t ideal at all. The best way to learn more about this is to contact our support team and speak to someone in real time about it. I know you mentioned you weren’t able to contact any of our advisors, but it would be the only way to find out more about what you need. How did you try to contact the team prior?
The best way is to do it via the link here and log in then put something in the search box and scroll to the bottom and click contact support. There you can choose to speak to someone via live chat or request a callback.
Because we can’t look into account specific questions via the community here, this would be the best route for you!