Please ask the customer how long after payment can I receive the money?
Will they freeze my money at will?
Hi, @JiaQiWang .
Which payment provider are you using on your store?
The reason I ask is because different payment providers will have their own turnaround time for receiving and processing funds from your customer, and to then send this out to your bank account. Depending on the payment provider, they may also have specific time frames for different countries and regions. For more information on payouts, take a look at our help guide here.
In regards to your second query of freezing your money at will, can you explain more on what you’re meaning here please? The more details you give us, the better we can understand the situation and provide the most suitable answer for you.
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Use “Shop” and credit cards to receive money from customers
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I saw on the Internet that some sellers said that shopify had frozen their funds and could not withdraw them. May I ask when such a thing would happen?
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If you’re using Shop to accept payments from customers, you’ll be paid through Shopify Payments. The pay periods for Shopify Payments differ by region — you can go to this page and click on your store’s region, then navigate to the ‘Pay period’ section to learn more about your region-specific payout time.
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When it comes to payouts in being on hold, this can happen from time to time if your account is currently being reviewed by our accounts team and banking partners. These reviews are common and act as a security measure to make sure that all of the information you’ve shared with our team is accurate. I encourage you to read more about our verification process via this Forum post.