Issue: After a recent Shopify app update, packing slips stopped displaying customer names and information—only showing ordered items. This creates problems for pickup orders where staff can’t identify which package belongs to which customer.
Root Cause: The issue appears related to Shopify’s transition from the old “Order Printer” app (being sunset) to the new “Shopify Order Printer” app, which uses different templates.
Suggested Solutions:
Status: The original poster has not yet attempted the migration process, as support staff hadn’t recommended this solution.
Have you moved from the old “Order Printer” app (which is sunsetting) to a new “Shopify Order Printer” App?
They use different templates and there is a document on migration: https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/migration