[WhatsApp Image 2022-08-24 at 5.44.34 PM.jpeg] Hi everyone, Some of store customers shared this screenshot when they try to checkout, can anyone advise why it is happening?

Hi, all. Thank you for joining the thread and sharing the issues your customers have been experiencing with the checkout. Shopify received reports of numerous customers being affected when moving from the Cart page to the checkout and are receiving the following error message: “There was a problem…

Wow, surprise me, you can try to ask customers to clear cache and cookies on their browser or even try to use chrome or another browser to checkout. For my iPhone 5s, I did try the opera browser to checkout but still fail to checkout, can’t test on brave or chrome browser since iPhone 5s max ios ver…

Definitely ask customers to update to the latest ios version

Hi Victoria, This is happening to my store also. Exact same as how Bushra described. I contacted Shopify help Center last week and someone chatted with me and said everything is normal, I confirmed that was he sure cause he said no issue was found so nothing need to be fixed [A5724F40-8E40-400C-B…

Same here! Raised the flag to Shopify support twice last week and no reply yet. The agents were not aware of this issue. How come it hasn’t become a priority for Shopify yet? We are loosing a tremendous amount of sales each day. We tried identifying and fixing it ourselves but weren’t able to.

@Bushra-s @Zuzzi @AlexYZ_1 Are you using a third party app for your tracking tags or Google Tags Manager?

One of my customers also shared that they have the same issue. Please fix this ASAP

We got reported from multiple customers as well. This must be a priority. When an error occurs, Shopify should be able to point out WHY and not just “Something went wrong”. Especially when an error affect the income for the merchants, it should be flagged high priority and processed quickly. So p…

We did try to revert one shop back to an earlier version of the theme we used when the error was not reported. The same customers are still experiencing error.

It is probably Shopify or Apple IOS issue since probably happen on apple devices only so far from what I see, I was able to checkout during May and try to checkout a few days ago and also saw some group posting about this issue as well.

Page Error: "There was a problem with our checkout"

Technical Q&A

AlexYZ_1 September 7, 2022, 12:10am 20

Nope, didn’t have that at all, Just use default Shopify for tagging the product.

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Page Error: "There was a problem with our checkout"

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