Thanks for following up on this thread, @Bushra-s .
I understand your customers are still experiencing an error message at checkout. It would be best to create a support request through our help center so our team can look directly into your account.
I’ll share the correct link to the Shopify Help Center and the steps below to ensure you’re in contact with a member of our support team.
How to contact Shopify Support:
- Navigate to the Shopify Help Center and log in to your store.
- Select Money from the topics provided.
- Select Other from the subtopics provided.
- On the following page, you’ll be able to view our available support options.
Please let us know if you run into any issues while accessing our help center.