[WhatsApp Image 2022-08-24 at 5.44.34 PM.jpeg] Hi everyone, Some of store customers shared this screenshot when they try to checkout, can anyone advise why it is happening?

Hi, all. Thank you for joining the thread and sharing the issues your customers have been experiencing with the checkout. Shopify received reports of numerous customers being affected when moving from the Cart page to the checkout and are receiving the following error message: “There was a problem…

@EtienneDG yes by enabling recapta and enabling data privacy option on your store. this way every new customer has to get clean cookies and cache!

Hi Victoria, I’ve gotten this message from multiple customers who’ve been trying to checkout this weekend and today. They’ve tried multiple devices (iphones and macbooks) and repeated the issue – although I can’t seem to replicate it. This is after they’ve entered their payment information (one us…

Hi, @mattcrane . Thank you for joining in on the thread! As of today, we haven’t had any reports or current issues on our Shopify Store Status page. Seeing as this issue is still affecting your store, our team will need to take a look at the backend of your account. In order to do so, could you p…

Hello! Thank you for following up. I do still have the problem, and I honestly felt like the solution Shopify support is giving me does not make sense. The problem, as I understand it, is that this error page appears to customers who didn’t update their browsers. I wouldn’t ask every single cus…

Thanks for following up on this thread, @Bushra-s . I understand your customers are still experiencing an error message at checkout. It would be best to create a support request through our help center so our team can look directly into your account. I’ll share the correct link to the Shopify Help…

Hi, @Subinnath . On Tuesday, Shopify received numerous reports of an issue that affected admin and checkouts making them inaccessible. However, our developers have since resolved this issue. If you’re still experiencing an error message at checkout, I encourage you to create a support request via t…

We are still experiencing this exact issue: I replicated it many times on my end including as of this morning and have heard from customers about it. I have a ticket in, but still no response. I guess it has not been resolved after all…

If you are using Android WebView try to add domStorageEnabled = true after javaScriptEnabled = true It helped me.

This issue can be initially resolved via removing cache & cookies for checkouts. if you still facing the problem, please try to check the status with the shopify status update page. we are always available to figure out your checkout issue 24/7 for you guys on urgent bases As an active shopify part…

Page Error: "There was a problem with our checkout"

Technical Q&A

Subinnath March 23, 2023, 8:04am 42

Any possible solution? Getting “there was a problem with our checkout” in the Shopify Android checkout screen

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Page Error: "There was a problem with our checkout"

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