[WhatsApp Image 2022-08-24 at 5.44.34 PM.jpeg] Hi everyone, Some of store customers shared this screenshot when they try to checkout, can anyone advise why it is happening?

Hi, all. Thank you for joining the thread and sharing the issues your customers have been experiencing with the checkout. Shopify received reports of numerous customers being affected when moving from the Cart page to the checkout and are receiving the following error message: “There was a problem…

Hi, Thank you for your email! I believe that this conversation was received by mistake. Could you please confirm that? Kind regards,

I am having this issue too. If shopify can’t sustain a working checkout, what is the point of this platform? This has been an issue intermittently for months now.

It would be very helpful if we were provided a means of detecting such issues, whether in Abandoned Checkouts, Analytics, or elsewhere. Given that the error page has a “Request ID” (see screenshot provided by the original poster above), I suspect this was logged somewhere. We ran into the same issu…

We are having the same issue and have complained about it MANY times in the past. I don’t know why this isn’t resolved yet.

I am having this problem with a customer currently. My conversion rate has been a lot lower than usual for a while now and I’m also wondering if this is costing me sales. How do I get this looked at please? How do I contact someone from Shopify Support? Thanks

I’m a customer, trying to make on order 2 days in a row in Shopify based shop. Wow, this bug is not fixed for a year.

Seems this issue is back with OPC

100% not true. Customers still today are emailing this problem.

Custom 10 mins ago same issue. This is prob the 30th customer since Sept 22nd-ish. Customer just cleared cache and SAME ISSUE! [unnamed.jpg]

It’s 10/31/23, a customer just reported it to me as well. I just opened the shop! And I also replicated the issue on my iPhone just now. What’s going on? I contacted my Shopify expert to see if he can help. I’ll report back if it’s an answer that’s different from “clear cookies and cache.” Frustrati…

Page Error: "There was a problem with our checkout"

Technical Q&A

bliss-box April 15, 2024, 3:23am 75

dup post, can be removed.

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Page Error: "There was a problem with our checkout"

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